Golden Software's technical support is free to registered users of our products. Our technical support staff is trained to help you find answers to your questions quickly and accurately. We are happy to answer any of your questions about any of our products, both before and after your purchase. We also welcome suggestions for improvements to our software and encourage you to contact us with any ideas you may have for adding new features and capabilities to our programs. To allow us to support all customers equitably, an individual user's daily support time may be limited.
Technical support is available Monday through Friday 8:00 AM to 5:00 PM Mountain Time, excluding major United States holidays. We respond to e-mail and fax technical questions within one business day. When contacting us with your question please have the following information available:
Your MapViewer serial number
Your MapViewer version number, found in File | About MapViewer
The operating system you are using (Windows 98, ME, 2000, or XP)
The steps taken to produce your problem
The exact wording of the any error messages that appear
If you cannot find the answer to your question in online help, on our web page FAQs, or in our support forums please do not hesitate to contact us:
Phone: 303-279-1021
Fax: 303-279-0909
E-mail: mapviewersupport@goldensoftware.com
Mail: Golden Software, LLC, 809 14th Street, Golden, Colorado, 80401-1866, USA